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Handmade in UK

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Beds & Mattresses


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When placing an order with you agree to be bound by the terms and conditions set out below. These terms and conditions are relevant to all products and services provided by via telesales or our website. These terms and conditions do not affect your statutory rights as a customer

1. General

1.1 Each order placed will be contractually binding once your confirmation of the order has been received. It is the discretion of the company to accept or decline any order.

1.2 When corresponding with us in any form please quote your order confirmation number (this is the delivery surname name and postcode)

1.3. has the right to amend and change the terms and conditions at any point in time. These can be related to but not limited to payment methods, legal changes, delivery, system capabilities and all other subjects.

1.4 All items are provided with a 1-year manufacturers warranty (in relation to article 8)

1.5 Many items come flat packed and need to be assembled. They are designed so they can be assembled by a reasonable individual. We highly advise you not to make arrangements with any tradesmen hired to assemble the furniture until you have checked the new goods have arrived ensuring all parts have been delivered and nothing is damaged.

1.6 Its critical any existing furniture is also not disposed of or disassembled until the new goods have been delivered as will not be liable for any failed deliveries out of its control (in relation to article 6).

1.7 All memory foam mattresses come vacuum packed and rolled

2. Cancellation

2.1 If you would like to cancel your order or amend the order please contact at least 24 hours prior to delivery of the item

2.2 Please allow up to 5-10 Working days for the funds to show in your account from the point of cancellation assuming goods have not been dispatched.

2.3 If your order is already dispatched with one of our couriers and you want to cancel the delivery you will be charged for the delivery expenses starting from £29.00 in order to redeliver the goods. This includes rejecting delivery at the door unless agreed prior otherwise.

3. Returns and Exchanges

3.1  No returns are accepted.

3.1.2 Any item that is already assembled cannot be returned unless the item is defective or incorrect, items must be returned unused.

3.2 Defective or incorrect item – if the item is defective or incorrect we will need to verify this, please understand that liability is on you to provide clear images before arranging a return or exchange. You will be required to provide images.

3.3 Incorrect and defective items will be replaced for you as long as sufficient evidence has been provided.

3.3.1 If the item has been damaged by yourselves or from the incorrect use of the item, this will breach your warranty and we shall not replace the items.

3.4.1 Any mattresses that have been used cannot be returned

3.4.2 We will not accept liability for item defective from fair wear and tear, damage by the consumer, negligence, or damage from a third party

3.4.3 We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your personal capacity

4. Collections

4.1 Any collections will be from the delivery address (unless otherwise agreed). The date for collection will be at our discretion, however, we will try to make it suitable for you.

4.2 If you will not personally be available for collection on the day agreed although have stated another individual will take your place, you will need to notify us via email.

4.3 Once again we remind you that you have a legal obligation to take reasonable care of the products received (all the original packaging is left with you) and if you breach this we have the right to be compensated for the breach

5. Description and Specification of Items

5.1 All images, drawings/illustrations, sizes and descriptions advertised on our website or on the product packaging are created to assist you with an approximate idea of the items we provide on our website

5.1.1 All our goods and services descriptions are updated regularly and we provide the most suitable descriptions in relation to the item

5.1.2 All the goods are manufactured according to industry standards. This includes mattresses following all the UK fire-resistant guidelines and policies

5.2 All items will be provided with the specification as detailed in the description.

5.2.1 will make all efforts to match colours and stitching to all the finishes on the item, however in some instances, colours and stitching may vary

5.2.2 Depending on the climate conditions colours may change

5.2.3 In relation to 5.2.1 mattresses’ bodies may vary, however, mattress specifications remain equivalent to the descriptions.

5.2.4 All Divan beds come with a plain headboard as illustrated in Image 2 or 3 and not the one in the title image unless specified otherwise.

5.3 All images that are on the website are digitally created and therefore depending on the medium you are viewing them on and the settings, images may present themselves slightly different

5.4 In very rare cases will provide items that have minor description and specification differences, however, will be similar to the item you ordered. This will only occur if your item is not available for dispatch for any unplanned, unforeseen circumstances.

6. Delivery

6.1 We use a designated delivery service to deliver most of our items.

6.1.2 Our Delivery partners will contact you to choose a delivery date, this will either be through call, text or email

6.2 All of our items are made to order and come directly from our factory and therefore take 7-14 working days to be delivered. In very rare cases allow 21 working days

6.2.1 Our supplier will contact you to arrange delivery on most occasions, however, it is at their discretion

6.2.2 Rarely they will select a delivery date that is suitable for the courier and shall notify you when it is reasonable for them to deliver.

6.3 shall make all efforts to deliver the order within the time frame that has been requested or confirmed. Moreover, we only provide estimates and not guarantees. However, for reasons out of our control deliveries may get cancelled or may not be delivered and we shall rearrange them for you

6.4 Our Delivery Partners or our supplier’s couriers shall only deliver to your delivery address and in accordance with 4.3

6.4.1 To prevent fraudulent transactions, if you would like to change the delivery address you will have to provide proof of ID that you are registered at the billing address. A utility bill, driving license or passport copy would suffice for us to change the address It is at’s discretion to change the address and we have the right to decline to change the address Once the item is dispatched or routed the address cannot be changed and if you would like to change the address it may incur a charge for redelivery

6.5 We offer a FREE delivery service to Mainland UK

6.5.1 The following postcodes are however chargeable; PA, G, EH, KA, DG, FK, KY, PH, DD, AB, IV, KW, TR, GY, JE, SA, IM, ZE, HS, BT, ISLE OF WIGHT

6.6 All your items when being delivered to you will be fully insured by us

6.7 If you miss delivery of an order that has been confirmed, you may incur a charge for a redelivery

6.7.1 If for any reason the courier service does not deliver your item, we will not be liable for any time taken off work or other costs that occurred as a result.

6.8 Deliveries through the festive periods and national holidays may incur an additional charge

6.9 When you have ordered multiple items, you may have two or more deliveries because some items may come directly from the suppliers and others supplied by our in-house courier. We will do the utmost to ensure that the items are delivered on your specified date

6.10 If there are any restrictions to accessing the delivery address, it is your duty to notify us and provide the necessary information

6.10.1 It is your duty to make sure that the delivery to your address is obstruction-free

6.11 When placing an order with us we do not accept any responsibility for any damage to your property during delivery or negligence caused by the couriers.

6.11.1 We will not be liable for any repairs or costs in relation to all subject matters linked to

6.12 We do not offer any service to dispose of old beds or mattresses as well as removing the packaging

6.13 will share your delivery details and contact information with its couriers. Our couriers will use your contact information to allow you to select a delivery date of your choice, call you a day prior to arrival and make bookings suitable to your needs. Customers can opt-out from our couriers using your information to contact you in order to make delivery arrangements, call our offices or email us prior to or after your purchase

7. The Order

7.1 Once the goods are delivered they will be your responsibility

7.2 In relation to 3 and 4 we will not be liable for any storage costs that you incur whilst we exchange or collect

7.2.1 This also applies if our courier service or supplier has sent out the wrong item/s

7.3 Occasionally when vacuum-packed and rolled memory mattresses arrive they naturally give off a chemical smell as they are manufactured using polyurethane and other chemicals. These are organic compounds and you will need to let them air for at least two days in rare cases allow up to 7 days.

8. One Year Manufactures Warranty

8.1 With all our products you have also secured a FREE one year’s manufacturer warranty. The warranty starts from the date you sign for the delivery of goods. However, some exclusions do apply

8.2.1 – We will also not be responsible for damage from failure to follow assembly instructions and repairs/alterations you have carried out in your personal capacity

8.2.2 – Carrying out your own repairs or attempts to reconstruct any parts.

8.2.3 – Damages through misuse, negligence or third party

8.2.4 – Inability to provide sufficient proof or evidence of the extent of the damage.

8.2.5 – Items assembled on a hard floor.

8.3 The product is covered by the warranty solely for manufacturing defects. The warranty does not state the item can be returned within one year for a full refund. will ONLY replace the parts or product in question. No alternative or different product will be offered. It is at our discretion if we choose to send out parts or replace the full product. We will take care in making our professional and accurate judgement when auditing your concerns

9. Force Majeure and Limitation of Liability

9.1 is excluded from all liability related to any failure to perform or delay in performance of, any obligations under a contract that is caused by events out of our control

9.2 The total liability whether negligence or any other losses would be limited to the value f the order

9.2.1 This includes but is not limited to profit loss, consequential damages, expenses, lost income, third party claims etc

10.1 Data Protection and GDPR

We comply with all the statutory requirements of the Data Protection Act 1998 as well General Data Protection Regulation and all your personal information is confidential and secure. Your information will never be shared or sold to any third party.

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